Wake up!!!

My phone got ****** and i went to report it at Edgars North Park. Zodwa was the one to assist me. Her service were wonderful. I asked her how long it will take to process the claim. She informed me it will take up to 48hours. I handed my claim in on Tuesday 01/08/2015. After not hearing anything from edgars 2days later, i decided to give North park a call. They just informed me that they will call me back, as the person who assisted me on the phone wasnt there the previous day, and zodwa is off. They never called me back. Today i phoned in again to find out what is happening. Once again i was informed they will call me back and got a terrible attitude. Being fed-up with this bad service a phoned the insurance department. The insurance department informed me that they only received the fax today regarding my claim meaning North park only send through my claim after me calling them today. Why do one have to beg people to do their work? Since when is it fine to give your clients attitude?