SM
Shaun M

1 reviews | Active since May 2015

05 Oct 2016, 22:48

Waiting since 25 Sept for Edgars to resolve my complaint

<p>I wrote an complaint on 25 September 2016 regarding my Edgars account that is blocked.</p> <p> </p> <p>Only a automated response received on Hellopeter.Went into a Edgars branch and was put on the phone with Edgars customer service,the agent disnt want to give me her name?why not?</p> <p> </p> <p>I was advised that Edgars requires my bank statement as proof of income again?I was advised to email ********** which I did,still no response?</p> <p> </p> <p>Is anyone working at Edgars? </p> <p> </p> <p>WORST CUSTOMER SERVICE EVER!!!!!!!</p>

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Replies (1)
Edgars
Edgars's reply06 Oct 2016, 10:39
Official

We must apologise for the time taken to resolve your query, please be advised we are aware of your query and have requested for immediate intervention from the accounts management team, your query has been noted as a priority and feedback will be provided directly to you.

Kind regards,
Edcon customer experience team,
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