PJ
Precious J
1 reviews | Active since Oct 2015
04 Nov 2015, 07:12
waiting for no one.
I got to cell phone department hoping to buy a cell phone but I had my \fair share of 40mins of waiting for no one just to even enquire. "
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Replies (1)
Edgars's replyOfficial
04 Nov 2015, 15:58Hello Punakie333,
Our attempt to contact you at 03:52 PM was unsuccessful.
We would like to apologise for the overall experience. Edcon sets high standards for
the service rendered to customers and when one is not satisfied then that is a concern that needs to be addressed accordingly.
Please note you did not stipulate which store you went to or which cell phone you wanted so we may refer this query to the relevant store. You may revert to us at *** or contact us on our toll free number ***. Customers are the life blood of this organisation and it is our daily mandate to render excellent customer service.
We assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Our attempt to contact you at 03:52 PM was unsuccessful.
We would like to apologise for the overall experience. Edcon sets high standards for
the service rendered to customers and when one is not satisfied then that is a concern that needs to be addressed accordingly.
Please note you did not stipulate which store you went to or which cell phone you wanted so we may refer this query to the relevant store. You may revert to us at *** or contact us on our toll free number ***. Customers are the life blood of this organisation and it is our daily mandate to render excellent customer service.
We assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Best regards,
Edgars's reply04 Nov 2015, 15:58
Official
Hello Punakie333,
Our attempt to contact you at 03:52 PM was unsuccessful.
We would like to apologise for the overall experience. Edcon sets high standards for
the service rendered to customers and when one is not satisfied then that is a concern that needs to be addressed accordingly.
Please note you did not stipulate which store you went to or which cell phone you wanted so we may refer this query to the relevant store. You may revert to us at *** or contact us on our toll free number ***. Customers are the life blood of this organisation and it is our daily mandate to render excellent customer service.
We assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Our attempt to contact you at 03:52 PM was unsuccessful.
We would like to apologise for the overall experience. Edcon sets high standards for
the service rendered to customers and when one is not satisfied then that is a concern that needs to be addressed accordingly.
Please note you did not stipulate which store you went to or which cell phone you wanted so we may refer this query to the relevant store. You may revert to us at *** or contact us on our toll free number ***. Customers are the life blood of this organisation and it is our daily mandate to render excellent customer service.
We assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Best regards,