FW
Faranaas W
1 reviews | Active since Jun 2011
10 Jul 2015, 05:42
Waiting For Feedback
I app**** for an account about a month ago. On the 03/07 I sent an email to the accounts department awaiting feedback. Hlengiwe first responded and asked for my ID number which I provided but have not heard anything since. I rep**** again to Hlengiwe asking if there as been any progress made. I then get a reply from Nhlanhla on the 07/07 stating \kindly be advised that your request has been forwarded to the relevant new department for processing as we cannot be sure of the current delays". This is about a month now and you want to tell me about current delays and do not provided feedback? """
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Edgars's replyOfficial
13 Jul 2015, 14:38Hello faranaas,
As per our telephonic discussion, please be advised the New Accounts department have contacted your employer, and HR said they want an email requesting confirmation of employment so they may send it to the New Accounts department. However, you may send a 3 months bank statement from June to the New Accounts department. Please use this fax number: ***: attention New Accounts department.
We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
As per our telephonic discussion, please be advised the New Accounts department have contacted your employer, and HR said they want an email requesting confirmation of employment so they may send it to the New Accounts department. However, you may send a 3 months bank statement from June to the New Accounts department. Please use this fax number: ***: attention New Accounts department.
We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Best regards,
Edgars's reply13 Jul 2015, 14:38
Official
Hello faranaas,
As per our telephonic discussion, please be advised the New Accounts department have contacted your employer, and HR said they want an email requesting confirmation of employment so they may send it to the New Accounts department. However, you may send a 3 months bank statement from June to the New Accounts department. Please use this fax number: ***: attention New Accounts department.
We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
As per our telephonic discussion, please be advised the New Accounts department have contacted your employer, and HR said they want an email requesting confirmation of employment so they may send it to the New Accounts department. However, you may send a 3 months bank statement from June to the New Accounts department. Please use this fax number: ***: attention New Accounts department.
We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Best regards,