Waiting for a phone to come back from repairs for almost 4 months

<p>On the 3 April 2017 i took in my father's samsung 7580 in for repairs at Edgars chris hani crossing, on the 12 April 2017 i had taken in my samsung J5 at the same Edgars branch for repairs. I was told repairs will take 6 weeks, howeer 6 weeks passed for both phones and i still had not recieved my phones back. On the 7th/ 8th week after complaining numerous times and had to pay a access fee of R500, Edgars only returned the samsung J5 and they said the samsung7580 was still not back from repairs. 3 days later the samsung J5 in which i recieved stopped working and had the same issue as when i took it in, meaning no repairs were done, so i returned it back to Edgars and they stated it will take less than 6 weeks. For the pasrt couple of weeks i have been laying complaints with them, however nothing has been done. 2 weeks ago i was told the phones are at dispatch by a lay called Tshepiso at the cellphone department. this week i am still told the phones havent arrived. I called the manager Joseph, i was told the matter will be looked into and they will call me back yesterday ( 26/07/2017) and i still have not recieved any communication to date. It is really frustrating because i am even paying insurance on the phones which i am not using. I would really appreciate your assistance on this matter. </p> <p>Nobantu Masinga: ********** 864/ ********** 134</p>