MP
Mikki P
1 reviews | Active since May 2009
11 Aug 2015, 09:05
waiting almost 3 months for a refund
my PDA overpaid my edgars account, i phoned them and mailed through (3 times) all the relevant documentation they need to process the refund. very strange that attachments were all on one e-mail, but they would then say only one of the three attachments was received. numerous phone calls to customer service - either they don't answer or they cut you off - complaints on facebook ... was promised the refund would be in my account on friday ... guess what?!!! nothing. phoned again now and held on for about 10 minutes to be told it isn't authorised yet ... how long must i wait for a refund?!!! shocking awful service ... I WANT MY REFUND ... reference was *** GO ...
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Replies (1)
Edgars's replyOfficial
12 Aug 2015, 17:17Hello Mikki072,
It is with great displeasure to hear that you haven't refund. Please be advised we have referred this query to the accounts department manager as it has been prolonging. We assure you concrete feedback will be given to you with regards to your refund. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
It is with great displeasure to hear that you haven't refund. Please be advised we have referred this query to the accounts department manager as it has been prolonging. We assure you concrete feedback will be given to you with regards to your refund. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
Edgars's reply12 Aug 2015, 17:17
Official
Hello Mikki072,
It is with great displeasure to hear that you haven't refund. Please be advised we have referred this query to the accounts department manager as it has been prolonging. We assure you concrete feedback will be given to you with regards to your refund. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
It is with great displeasure to hear that you haven't refund. Please be advised we have referred this query to the accounts department manager as it has been prolonging. We assure you concrete feedback will be given to you with regards to your refund. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***