Waiting 2 months for my Cellphone - EDGARS GATEWAY

I did a claim with Edgars Bluff for my cell phone(Sony Z3) two months ago. The claim was approved but the consultant said they do not stock the Z3. She directed me to the Gateway branch and the consultant Chris from Edgars Gateway was or is trying to assist me. I am now waiting two months for this phone and keep getting told they don't have it. I have requested that they pay me out so I can go and buy the phone from another store , I was told Edgars does not do pay-outs and a purchase has to be done at an Edgars store. I am still paying my insurance and this is not fair on me to be waiting so long after the approval of my claim. An alternative arrangement needs to be made as this is bad practice on Edgars part to keep me waiting so long, I would like my phone (Sony Z3). If I didn't pay my insurance then this is understandable but Edgars is taking my money for this and not keeping up on their side. INTEGRITY????? I wonder!!