JH
Janine H

1 reviews | Active since Jan 2017

20 Jan 2017, 11:16

WAITING 108 HOURS FOR AN REFUND

<p>I went to Edgars on the 14/01/2017 to close my account. When I wanted to close it they said I can’t I must first cancel my Edgars airtime….. I was shocked! What airtime?</p> <p>The man told me that I’m being billed R44-00 monthly since 2014 on my account for airtime, I told him but I never received airtime from Edgars, he asked if am I using the number (my cell) and I said yes.</p> <p>I told him I can’t receive any airtime because it’s an contract phone and that I want to see the papers that I signed for the R44-00 and he could not give me the proof. So I insisted on an refund. He logged the refund on the 14/01/2017 and RCMS said it will take 24-48 hours to be refunded back to me.</p> <p>Today is the 20/01/2017 and still has not received my money, if I call and ask them about my money they say it takes 24 – 48 hours hahahahaha its already 108 hours people!!!!!!</p>

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Replies (1)
Edgars
Edgars's reply20 Jan 2017, 14:50
Official

Thank you for bringing this matter to our attention .

We have escalated your query to our third parties for further assistance with the cancellation of the airtime subscription and feedback will be provided to you.

***/GO

Kind regards

The Edgars Customer Experience Team