Waiting 1 month now for a Credit Limit reply

Good day<br> <br> On 2 nov I called edgars to find out how do I apply for a credit limit increase. they gave me a email address and told me to email 3 months bank statements to them, ect. and I did so.<br> <br> They told me it will take 72 hours then I will have feedback. Well today is the 20th of November and I am still waiting for edgars to contact me with answers!!! Every time I email them, I get a email back saying the matter has been escalated to the correct department!!!!! really for 18 days now?????? How pathetic is your service????? You have no idea how to give customer service!!!!<br> <br> I opened my account in 2008, and since 2008 I had my first card, meaning every time I buy, I need to pay in half of the purchase price, and my credit limit is only R650!!!! My salary currently is R10 000 a month, I have a good credit record, paid up all bad debt over 6 months ago!!!<br> <br> I want feedback on my credit limit increase immediately as I cant see why I have to wait 18 days!!!