1 reviews | Active since Aug 2016
Waited to long
<p>I am very very angry I was so excited on the 26th of August 2016 to open a new Edgars account and buy new work clothes and casual clothes , so I went to the Rosebank Malls Edgars wich is near my work place to go and open the account they asked me my ID my 3 months payslip ..I only had two so they try to process it amyway but said pending on the system due to the 3rd payslip I didnt provide , they told me when I bring my 3rd payslip they will process it and it would be accepted and I would be able to shop immediately , fair enough I waited for my 3rd payslip and brought it to them , they did send my 3 months payslips in and they told me they were informed that I would have to wait a week and they would call me when they process it as I took to long to bring my 3rd payslip They havent called me and everytime I go in they have an excuse I think they are doing it on prupose as I have never heard that a new ccount process take this long!!!! in a months I have gone in 3 times and havent got my new account I want to take this matter further this is the firts step !! unbelievable!!!!!!!!!!</p>
Pardon our late response to your email.
Please be advised as per our records it reflects that our new accounts department tried contacting you telephonically but could not reach you. The reason for calling you was to obtain additional details that were not included on your first submission.
Kindly contact our new accounts department on *** to confirm the status of your application.
Please find below reference number for the below query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team
Call Centre: ***
Pardon our late response to your email.
Please be advised as per our records it reflects that our new accounts department tried contacting you telephonically but could not reach you. The reason for calling you was to obtain additional details that were not included on your first submission.
Kindly contact our new accounts department on *** to confirm the status of your application.
Please find below reference number for the below query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team
Call Centre: ***
you never tried to call I should know because my phone is with me all the time!
you never tried to call I should know because my phone is with me all the time!
