EM
Elisha M
1 reviews | Active since Jul 2013
23 Jul 2015, 13:37
Waited over an hr!
I bought a Clinique foundation from Edgars Liberty Mall on Tuesday, my usual consultant was busy so another lady helped me but gave me the wrong colour, when i took it home i checked my previous bottle and the colours were different so i went to Edgars in CBD today as it is closer to my work place and i waited for an hour for the Clinique consultant (Sisanda, she was called on the intercom twice and just ignored it! Pathetic service. Then, another lady wanted to give me the colour i needed, they did not have any stock. Wasted my time and lunch break!
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Edgars's replyOfficial
27 Jul 2015, 12:56Hello elishamaharaj15,
Our attempt to contact you at 12:42 PM was unsuccessful.
Thank you for bringing this matter to our attention. Please be advised we have referred this matter to the store manager to address. We strive for excellent customer service and satisfaction, and when one customer is not satisfied then that is a concern that needs to be addressed. The store manager will liaise with Clinique's manager so the consultant may be addressed. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Our attempt to contact you at 12:42 PM was unsuccessful.
Thank you for bringing this matter to our attention. Please be advised we have referred this matter to the store manager to address. We strive for excellent customer service and satisfaction, and when one customer is not satisfied then that is a concern that needs to be addressed. The store manager will liaise with Clinique's manager so the consultant may be addressed. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Edgars's reply27 Jul 2015, 12:56
Official
Hello elishamaharaj15,
Our attempt to contact you at 12:42 PM was unsuccessful.
Thank you for bringing this matter to our attention. Please be advised we have referred this matter to the store manager to address. We strive for excellent customer service and satisfaction, and when one customer is not satisfied then that is a concern that needs to be addressed. The store manager will liaise with Clinique's manager so the consultant may be addressed. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Our attempt to contact you at 12:42 PM was unsuccessful.
Thank you for bringing this matter to our attention. Please be advised we have referred this matter to the store manager to address. We strive for excellent customer service and satisfaction, and when one customer is not satisfied then that is a concern that needs to be addressed. The store manager will liaise with Clinique's manager so the consultant may be addressed. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***