1 reviews | Active since Jun 2015
WAITED FOR 45MINS TO GET ASSISTED
HI<br> <br> I waited in the queue for 45mins, the guy by the name of Mpho is on the mobile forever and there is no customer in front of him, the other lady by the name of Azola is busy having conversation with 3 guys who works she's standing up and she put her one foot on the chair swinging the chair, I asked them if I will ever get helped that's when she came and said she thought we were helped but clearly I was standing right in front of them, I asked her to close my card she dialled the no and held on for about 15mins then she was given a number for accounts termination she dialled the no several times and she asked her colleague if it was the correct no then the colleague confirmed but she told her to dial zero first that was the reason the no couldn't go through, she was talking to other guy who was standing behind me I had to stop them and remind them that i was a customer also I told her I can't spend my whole day in the shop she must close the account and I left my Edgar's card and left, when i got into the office i called the store to make the follow-up I was told she was busy with the customer, she didn't bother to give me feedback up to this far
We would like to apologise for the lapse in service. That is certainly not the type of service that indicates our standards. Please note the account is closed and if you require a paid up letter, kindly contact the accounts department on ***or write to them at ***.
We have referred this query to the store manager to address with the staff, as it could have been handled in a different light. We assure you internal disciplinary measures will be taken, so to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
We would like to apologise for the lapse in service. That is certainly not the type of service that indicates our standards. Please note the account is closed and if you require a paid up letter, kindly contact the accounts department on ***or write to them at ***.
We have referred this query to the store manager to address with the staff, as it could have been handled in a different light. We assure you internal disciplinary measures will be taken, so to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***