AN
Akhile N
1 reviews | Active since Jan 2016
06 Jan 2016, 13:42
Vvip offer
Good day <br> <br> Kindly note i received a call from one of your consultants in regards stating that i have been selected as one of the 25 vips where my debt will be fully cancelled and will receive 36 benefits that include 120rand for travel vouchers, half tickets for movies and also 490 thank you points in my account. I am so worried due to high ********** activities i failed to understand how my debt will be cancelled and i only pay 60rand. I do not want to find myself wanting i would like to understand this further because the consultant sounded a little agitated when i question more. Please edgars confirm if this is your numbers ***. Your urgent contact to me will be greatly appreciated. Worried client.
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Edgars's replyOfficial
13 Jan 2016, 17:38Hello iamablackdiamond,
Thank you for bringing this matter to our attention. Please be advised club VIP is a membership with exciting benefits, and the membership fee is R60.00 per month. That membership fee will be deducted from your account.
We apologise for the misinformation but your dept will not be cancelled by only paying R60.0. Please be advised we will refer this query to the Marketing Manager to reprimand the Agent as that is not the type of service that indicates our standards.
We assure corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing this matter to our attention. Please be advised club VIP is a membership with exciting benefits, and the membership fee is R60.00 per month. That membership fee will be deducted from your account.
We apologise for the misinformation but your dept will not be cancelled by only paying R60.0. Please be advised we will refer this query to the Marketing Manager to reprimand the Agent as that is not the type of service that indicates our standards.
We assure corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edgars's reply13 Jan 2016, 17:38
Official
Hello iamablackdiamond,
Thank you for bringing this matter to our attention. Please be advised club VIP is a membership with exciting benefits, and the membership fee is R60.00 per month. That membership fee will be deducted from your account.
We apologise for the misinformation but your dept will not be cancelled by only paying R60.0. Please be advised we will refer this query to the Marketing Manager to reprimand the Agent as that is not the type of service that indicates our standards.
We assure corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing this matter to our attention. Please be advised club VIP is a membership with exciting benefits, and the membership fee is R60.00 per month. That membership fee will be deducted from your account.
We apologise for the misinformation but your dept will not be cancelled by only paying R60.0. Please be advised we will refer this query to the Marketing Manager to reprimand the Agent as that is not the type of service that indicates our standards.
We assure corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,