Voucher to replace a lost phone
<p>Afternoon. Not happy with the customer service my husband is experienceing at Edgars Highveld mall. What happened is, he bought a Hisense C20/29 at Edgars, so now the phone has been ****** nor lost, and there was an insurance paid for it. So he went to Edars witht he right documentation to report. Then he was told theres 2 insurances under his name and has both approved. Then they phoned him to say he must coem to the store to get the voucher. All the time he gets there, hes being told the voucher department people has knocked off already. This is really tiring him as he cant go there during the day and plus hes working shifts. Cant they just giv him the voucher and get over and done with, then they will sort out the insurance issues after. Please we need a solution about this. The guy who was hel***n him is Xolane, whenever i call him and ask. All he say is they asked me to resend the documents, we approaching 2 weeks now. This is a terrible serive from EDGARS.. Insurance aproved but they cant issue the voucher, THUMBS DOWN</p>
We have escalated the complaint to the Edgars Highveld mall management to address with regards to the cell insurance voucher concern as the matter has been pending for a long time. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***
We have escalated the complaint to the Edgars Highveld mall management to address with regards to the cell insurance voucher concern as the matter has been pending for a long time. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***