SG
Shabnam G
1 reviews | Active since Jul 2009
24 Mar 2015, 08:48
Voucher received and cannot be redeemed
I have received a voucher yesterday from edgards advising a R50 off A purchase of R250 or more for 3 days only from the 23- 25 March 2015 .I had purchased an item for R260.00 and I called the callcentre advising of this the consultant is obviously stupid as he is telling me that the voucher expires how can a voucher expire when today is the 24th .I want the voucher redeemed as this is unfair practice against the customer,<br> The voucher no is ***.and the item purchased was not on sale or promo .<br>
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Edgars's replyOfficial
24 Mar 2015, 13:25Hello ramzans,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. As per our telephonic discussion, kindly be advised that the promotion is only specifically for our Edgars store and as a result will not go through in our CNA, Boardmans , jet or legit chain stores. Kindly visit our Edgars Store before the end of the promotion and you will still be able to make use of the discount.
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. As per our telephonic discussion, kindly be advised that the promotion is only specifically for our Edgars store and as a result will not go through in our CNA, Boardmans , jet or legit chain stores. Kindly visit our Edgars Store before the end of the promotion and you will still be able to make use of the discount.
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***
Best regards,
Edgars's reply24 Mar 2015, 13:25
Official
Hello ramzans,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. As per our telephonic discussion, kindly be advised that the promotion is only specifically for our Edgars store and as a result will not go through in our CNA, Boardmans , jet or legit chain stores. Kindly visit our Edgars Store before the end of the promotion and you will still be able to make use of the discount.
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. As per our telephonic discussion, kindly be advised that the promotion is only specifically for our Edgars store and as a result will not go through in our CNA, Boardmans , jet or legit chain stores. Kindly visit our Edgars Store before the end of the promotion and you will still be able to make use of the discount.
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***
Best regards,