NL
Nikita L
1 reviews | Active since Nov 2016
09 Feb 2017, 12:10
VOUCHER NOT LOADED?
<p>on the 2nd of December 2016 I bought a gift R1020 voucher from Edgars in Sandton city for a friend, my friend went to use her voucher and only R20 was loaded. how now do we get the balance loaded on the card when all we have is a debit card transaction of a bank statement as the slips were misplaced?</p> <p> </p> <p>My friend tried to sort this out at Edgars and they sent her away saying it is Edgars Sandton City who must sort it out</p>
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Replies (3)
Edgars's replyOfficial
10 Feb 2017, 08:40We understand all the inconveniences caused and frustrations incurred by the above matter. kindly be advised that the store where the gift card was purchased has to look into the matter as they are the team that did not put the correct amount of funds on the gift card. We apologise again for any frustrations incurred. Please find the below reference number for your post ***/GO . We therefore sent the query to Edgars Sandton City to action and revert back to you .
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply10 Feb 2017, 08:40
Official
We understand all the inconveniences caused and frustrations incurred by the above matter. kindly be advised that the store where the gift card was purchased has to look into the matter as they are the team that did not put the correct amount of funds on the gift card. We apologise again for any frustrations incurred. Please find the below reference number for your post ***/GO . We therefore sent the query to Edgars Sandton City to action and revert back to you .
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
10 Feb 2017, 08:42We understand all the inconveniences caused and frustrations incurred by the above matter. kindly be advised that the store where the gift card was purchased has to look into the matter as they are the team that did not put the correct amount of funds on the gift card. We apologise again for any frustrations incurred. Please find the below reference number for your post ***/GO . We therefore sent the query to Edgars Sandton City to action and revert back to you .
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply10 Feb 2017, 08:42
Official
We understand all the inconveniences caused and frustrations incurred by the above matter. kindly be advised that the store where the gift card was purchased has to look into the matter as they are the team that did not put the correct amount of funds on the gift card. We apologise again for any frustrations incurred. Please find the below reference number for your post ***/GO . We therefore sent the query to Edgars Sandton City to action and revert back to you .
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
NL
Nikita L's updateReviewer Update
15 Feb 2017, 08:51please respond?
NL
Nikita L's update15 Feb 2017, 08:51
Reviewer Update
please respond?