PB
Petra B
1 reviews | Active since Dec 2015
24 Dec 2015, 20:44
voucher can not be used
Bought gift vouchers to use for Christmas, today my shoes broke and they had some good deals going, wanting me to use my vouchers (R1650) for that as no more cash and no account only thankyou card, was told can not use as gives error think it is off line. Very disappointed had to leave store empty handed with broken shoe, holding up que for about 20 min.
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Edgars's replyOfficial
29 Dec 2015, 11:45Hello PetraEastLondon,
Thank you for bringing this matter to our attention. We can imagine the frustration caused and for that we sincerely6 apologise. We have notified the store manager of this query and we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Pease find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the
number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing this matter to our attention. We can imagine the frustration caused and for that we sincerely6 apologise. We have notified the store manager of this query and we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Pease find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the
number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Edgars's reply29 Dec 2015, 11:45
Official
Hello PetraEastLondon,
Thank you for bringing this matter to our attention. We can imagine the frustration caused and for that we sincerely6 apologise. We have notified the store manager of this query and we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Pease find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the
number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing this matter to our attention. We can imagine the frustration caused and for that we sincerely6 apologise. We have notified the store manager of this query and we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Pease find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the
number below.
Kind regards,
Customer Experience Team.
Call Centre: ***