VODACOM SUBSCRIPTION REVERSAL : K A COLLINS

Since June 2014 I had been getting a debit of R41.50 onto my Edgars Account for a Vodacom Airtime subscription service that I don't receive. I receive no airtime WHATSOEVER. I tried cancelling this but it is USELESS and IMPOSSIBLE.. All they give you is a reference number and they say they'll phone you the next day WHICH THEY DON'T.<br> <br> After contacting Edgars, Waterfront and speaking to the Manager - Ricky Trollop, he promised faithfully that he was taking this matter to the top. He had never heard of this complaint before and was going to get to the bottom of it. He eventually phoned me and told me that he would personally ensure that the money was refunded. Well to date, it hasn't been refunded and I'm not happy. What is a customer supposed to do? I have a small balance on my account and I didn't pay because of the credit I'm expecting. Edgars, then you have the cheek to charge me late payment fees! WHAT A CHEEK I can't wait to close this account.