Vodacom Subscription on my Edgard Statement

Hi I hope you all well. I have never taken a Vodacom airtime, please refund everything taken. I have been calling and I was advise that I was debited since Oct/Nov 2021. I WANT MY REFUND, you debited for the 3rd time now. Must I take this to the ombudsman for you guys to respond and act. I have not been receiving statement since August 2021 and boom I have a subscription I called this number after rmcs *** Edgars- Ref number :91c58e and was promised that it will be refunded and someone will call me that was in December

I keep receiving emails that someone will call me this is since early December 2021 till today no one has called me