RM
Ranwedzi M
1 reviews | Active since Nov 2014
14 Jul 2015, 08:24
VIP Membership Fee???
My recent statements, namely for June 2015 and July 2015 have been reflecting a VIP membership fee which amounts to R54.50 for each statement. More specifically, my June 2015 statement had an additional charge referenced as \Part Month VIP Membership Fee"which amounted to R7.24. All these three occurrences are shocking as I never requested to be part of that subscription. I have further called the Edgars customer care centre during the course of this July (before my July statement issued) to cancel that subscription and to refund all monies charged regarding that subscription"
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Replies (1)Edgars's replyOfficial
15 Jul 2015, 15:42Hello ranwedzi86,
Thank you for raising your concerns with us. Please be advised the club VIP membership has been cancelled and the amount debited has been reversed. We apologise for the overall experience, but we assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Thank you for raising your concerns with us. Please be advised the club VIP membership has been cancelled and the amount debited has been reversed. We apologise for the overall experience, but we assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Best regards,
Edgars's reply15 Jul 2015, 15:42
Official
Hello ranwedzi86,
Thank you for raising your concerns with us. Please be advised the club VIP membership has been cancelled and the amount debited has been reversed. We apologise for the overall experience, but we assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Thank you for raising your concerns with us. Please be advised the club VIP membership has been cancelled and the amount debited has been reversed. We apologise for the overall experience, but we assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Best regards,
