VIP Membership and Edgars Club

Some years ago I stopped the VIP membership and Edgars Club as I didn't see their use and my account was not going down. Last year December I discovered that these 2 have been brought back in my account from February I called about this on the 09th of December and again while in store on the 12th and spoke to the team leader and I was promise that this would be stopped and all the money would be credited back to my account. I get my statement this month and the money is not paid back in my account. I won't pay this account until my money is paid back for the fact that I cancelled it it means I don't want them. This is not how one wants to deal with such but what choice is one given?