AN
Amukelani N
1 reviews | Active since Mar 2014
02 Sept 2015, 16:06
VIP insurance
I open the account with edgars in Pretoria this insurance was enrolled I a cancelled it after a year, in 2013 I went to Northgate to do card replacement and the VIP insurance was re activated. The mistake that I did is when I receive the statement I always check total amount and pay, and I was told that the person who did this was dismissed do to *****, now I have to pay more than 2000 because of Edgars hiriring careless people. They don't even have papers to prove that I have sign up for this.
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Edgars's replyOfficial
04 Sept 2015, 15:37Hello amunkuna,
Our attempt to contact you at 02:59 PM was unsuccessful.
It is with great displeasure to hear of the overall experience. Please be advised Club VIP has been cancelled and the amount debited has been reversed. We apologise for the overall experience. But we assure you corrective measures will be taken to avoid the re-occurrence.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***
Our attempt to contact you at 02:59 PM was unsuccessful.
It is with great displeasure to hear of the overall experience. Please be advised Club VIP has been cancelled and the amount debited has been reversed. We apologise for the overall experience. But we assure you corrective measures will be taken to avoid the re-occurrence.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***
Best regards,
Edgars's reply04 Sept 2015, 15:37
Official
Hello amunkuna,
Our attempt to contact you at 02:59 PM was unsuccessful.
It is with great displeasure to hear of the overall experience. Please be advised Club VIP has been cancelled and the amount debited has been reversed. We apologise for the overall experience. But we assure you corrective measures will be taken to avoid the re-occurrence.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***
Our attempt to contact you at 02:59 PM was unsuccessful.
It is with great displeasure to hear of the overall experience. Please be advised Club VIP has been cancelled and the amount debited has been reversed. We apologise for the overall experience. But we assure you corrective measures will be taken to avoid the re-occurrence.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***
Best regards,