NZ
Nads Z
1 reviews | Active since Feb 2016
19 Apr 2016, 09:46
VIP Customer call harassment!
The first time someone called me to inform me that I'm such a good Edgars customer that Edgars have promoted me to a VIP customer, I was flattered.<br> <br> Until I suddenly received an invoice for this \privilege\", which off course the caller did not inform me of. It became MY problem to get this rectified.<br> <br> I have just received my FOURTH call to be an Edgars VIP customer. I am getting seriously fed up!<br> <br> Edgars, did you farm out my personal information to a third party so that they can harass me ever so often?!?!?<br> <br> Keep it up and I will close my account. I promise you that."
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Edgars's replyOfficial
19 Apr 2016, 12:10Hello Nadsza2016,
We must apologise for the telephonic service you have received, we have addressed this matter with our third party telesales company (Travel desk) to insure this will not happen again.
It is feedback from customer like you that will insure we maintain the high level of service that is expected of us.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
We must apologise for the telephonic service you have received, we have addressed this matter with our third party telesales company (Travel desk) to insure this will not happen again.
It is feedback from customer like you that will insure we maintain the high level of service that is expected of us.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's reply19 Apr 2016, 12:10
Official
Hello Nadsza2016,
We must apologise for the telephonic service you have received, we have addressed this matter with our third party telesales company (Travel desk) to insure this will not happen again.
It is feedback from customer like you that will insure we maintain the high level of service that is expected of us.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
We must apologise for the telephonic service you have received, we have addressed this matter with our third party telesales company (Travel desk) to insure this will not happen again.
It is feedback from customer like you that will insure we maintain the high level of service that is expected of us.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,