1 reviews | Active since Jan 2015
VIP Club Membership
My wife has an Edgars card and has been a loyal customer for years. Recently on the account there was a VIP Club Membership amount taken off. When we enquired it was apparently something we signed up and agreed to. This is totally untrue and we have never joined any such club, I find it extremely in bad taste if a huge, well known company like Edgars can pull such a ****. Reading on the internet it seems I am just one of many people caught by this.<br> <br> We had to now waste our precious time to go into the Kenilworth branch to have this cancelled. We requested that we would like all our money that has been wrongly deducted, refunded and this was refused.<br> <br> I would like Edgars to be honourable and refund all the money they have taken from my account without my consent.<br> <br>
Thank you for raising your concerns with us. Please be advised club membership has been cancelled and a request for a reversal has been sent to the accounts department. Investigations will be conducted and upon findings, feedback will be given to you shortly, we apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
Kind regards
Edcon customer experience
***
Thank you for raising your concerns with us. Please be advised club membership has been cancelled and a request for a reversal has been sent to the accounts department. Investigations will be conducted and upon findings, feedback will be given to you shortly, we apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
Kind regards
Edcon customer experience
***