1 reviews | Active since Aug 2016
VIP club magazine
<p>Edgar's have just added the VIP club magazine to my account now for 7months which in being charged R60/per month with out my permission!i have contact them,they have given ref no's I'm still waiting them to respond!!!!shocking service</p>
Thank you for taking the time to share your concerns with us.
Please be advised your query has been escalated to our accounts management team for further assistance the cancelation and reversal for club VIP.
Your reference number ********** 058/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Thank you for taking the time to share your concerns with us.
Please be advised your query has been escalated to our accounts management team for further assistance the cancelation and reversal for club VIP.
Your reference number ********** 058/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Called today 25/08 spoke to Rosina about reversal ref no ********** 058/GO !i was told they cancelled my club magazine!and a still on going investigation of reversal!after 3months when I first queried the matter 22/06!after speaking Rosina,I insisted to speak to manager,and she kept waiting on the phone for 10min!no response no manager!!!!!!shocking disgusted!!!!!but they expect there money to paid on time!!!!!
Called today 25/08 spoke to Rosina about reversal ref no ********** 058/GO !i was told they cancelled my club magazine!and a still on going investigation of reversal!after 3months when I first queried the matter 22/06!after speaking Rosina,I insisted to speak to manager,and she kept waiting on the phone for 10min!no response no manager!!!!!!shocking disgusted!!!!!but they expect there money to paid on time!!!!!
New reference no! ********** 635/Go same thing 4months later!!!!!does anybody in the Edgars company give a damn???no response!!!!no feedbac****! I called customer Service this morning,they could hear me very well,the minute I gave them my reference no,they checked what the matter is all about,2 operators later where having hearing problems!!!!!how convenient!!!!!!deliberately!!!!i shouted out my cell phone no which she repeated after me!!!im waiting a call back which they do!!!!iv have been spoken to rudely by the accounts department because I have not paid my account for the first time 2 weeks later which I have done deliberately!!i will not settle with them till get my money that is owed to me 4months late!!! I am disgusted by this big company and there unprofessional staff for no feed back,no apologies!!!! They dare not charge me interest on my account!!! I was told that the money would be paid back to me today!i was told to call today,but nobody bothers and can't hear me!!!!!BAD SERVICE and DEAF OPERATORS!!!!!is there anyone in this company that is professional???????
New reference no! ********** 635/Go same thing 4months later!!!!!does anybody in the Edgars company give a damn???no response!!!!no feedbac****! I called customer Service this morning,they could hear me very well,the minute I gave them my reference no,they checked what the matter is all about,2 operators later where having hearing problems!!!!!how convenient!!!!!!deliberately!!!!i shouted out my cell phone no which she repeated after me!!!im waiting a call back which they do!!!!iv have been spoken to rudely by the accounts department because I have not paid my account for the first time 2 weeks later which I have done deliberately!!i will not settle with them till get my money that is owed to me 4months late!!! I am disgusted by this big company and there unprofessional staff for no feed back,no apologies!!!! They dare not charge me interest on my account!!! I was told that the money would be paid back to me today!i was told to call today,but nobody bothers and can't hear me!!!!!BAD SERVICE and DEAF OPERATORS!!!!!is there anyone in this company that is professional???????
Spoke to Pumla later in the day 3/20pm her hearing was fine after me making sure that she could hear clearly!!!!so I proceeded with the conversation!!she had said the money was reversed on my account today,I asked her to email it me for proof!so I am holding my breath for some response!!!!!
Spoke to Pumla later in the day 3/20pm her hearing was fine after me making sure that she could hear clearly!!!!so I proceeded with the conversation!!she had said the money was reversed on my account today,I asked her to email it me for proof!so I am holding my breath for some response!!!!!