SF
Sandy F

1 reviews | Active since Jun 2012

24 Feb 2016, 11:09

VIP club added when I said not interested

Yesterday (23.02.16) I got a call from a call centre agent who, after giving me the benefits of being a VIP club member, asked me if I was interested in joining. I said very clearly that I was not interested. Today (24.02.16) I get a call from another call centre agent saying that I can collect my new VIP card at my nearest Edgars store. After telling him I said I was interested he said I need to go in to a store to cancel my card. I said I will not since I said I was not interested he said he does't know anything about the call only that I need to go in store to cancel the card if I want. This is absolute nonsense. I WILL NOT go in to a store to cancel something I very clearly said I was not interested in. Cancel the card and call me to confirm that it is cancelled.

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Replies (1)
Edgars
Edgars's reply24 Feb 2016, 11:30
Official
Hello Sunschuh,

Thank you for bringing this matter to our attention. Please be advised we are currently investigating on this matter and will revert with feedback shortly.

Your reference number is ***/GO

Kind regards,
Edcon customer experience team,
***