AM
Aviwe M

1 reviews | Active since Jul 2015

30 Nov 2015, 13:40

Victim of impersonation account

To whom it may concern.<br> <br> As of August this year, accounts from various retail stores and cell phone stores have been opened in my name. Some of them contacted me and others I only discovered when I did a credit check on myself (I am in the process of buying a vehicle so I wanted to know why some financial institutions refused my application). I have been trying to call these stores including Edgars so as to get in touch with someone who can assist me in investigating this as a ***** account and to advise on what documentation might be needed from my side, but the phones just go un-answered or just be kept on hold for more than 20 minutes. <br> <br> I have never lost an ID or a divers licence before, so I have no idea how or where these accounts were opened though I suspect Cape Town ( ***** accounts i was initially made aware of were opened there and I stayed in the city for 6 years) but as of February this year i have been residing permanently in Johannesburg.

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Replies (1)
Edgars
Edgars's reply01 Dec 2015, 13:31
Official
Hello Aviemb,

Thank you for raising your concerns with us.We can imagine the frustration caused and for that we sincerely apologise. Please note you need to make an affidavit and take it to the store together with your Identity book and copy. The store will assist you with filling in claim forms which will be forwarded to *****.

Investigations will be conducted and upon findings, feedback will be given to you shortly.

Please find your reference number: ***/GO

Should you need any further assistance, please do not hesitate to call on the number below.

Kind regards,
Customer Experience Team.
Call Centre: ***