very, very unhappy client

I was unemployed for a few months I couldn't make payment on my Edgars account. The lady at the debt collects office contacted me and I informed her I only started working a month ago, we made arrangements for getting a discount on my account and I can settle the amount if I make full payment of R1260, I agreed the amount had to be debt at the 31 of may.

I had a problem with the amount in my account the bank took an R100 from the amount I had to pay the account so there was only R1160, so the debit order couldn't go off I contact the call center on ********** . I explain to the lady that the debit order hasn't gone off yet, she said it will, I called back the same day to informed her there are insufficient funds what must I do she just told me I shouldn't worry they will still take the amount.

Yesterday I called again then another lady whose name I cant remember saying that the amount I owe is R4000 and I don't have any discount, I explain to her that I got a discount and I need 2 pay R1260 to settle my account but she checked on her system and she told me no. I explain again told her got an SMS to say that they will deduct the amount she told me to forward the SMS to **********

I received a call from ********** , asking me why the debit order didn't go off I explain to her the same thing and ask her if I can deposit the money to settle my account, she asked me why I didn't deposit the money I explain to her that I didn't want to deposit the money cause there was already a debit order.

she told me, sorry but you can't get the discount anymore I must pay the full amount of R1700+ I was very upset cause all my troubles of phoning in to resolve this I get a slap in my face. so she told me they will be taking the remaining balance of R500 at the end of the month, no help whatsoever from anyone.

I had to agree cause I want to settle my account, I deposit the amount or pay it in at CNA yesterday the amount of R1260 but still, I have to pay an extra R 500 the end of the month because of untrained stuff and people who are not willing to assist you in any way.

I will not open my account with Edgars again, When am finished with settling my about of R500 the end of the month I will be closing my account and go to Ackerman or Identity my family never had problems with them,But I will first check who falls under Edgars i will not be associated with any stores that got to do with Edgars.

the staff at SSD & Associates are the pits with no help from the ladies there

very very unhappy client.