very very rude boy

on Saturday at 9:39 i got a call from 1 of your agents who told me that i needed to pay Edgars R1950 the very same day because i am in arrears. I asked me him how am i in arrears because i pay R800 every month. He said to me I pay R800 but I buy clothes every month, I then asked him how am i supposed to know my installment because i do not receive a bill from Edgars, he then said it is not Edgars' job to make sure that i receive a bill every month i am the one who is supposed to tell Edgars that i do not receive a monthly bill and no one put a gun to my head and forced me to open an account with Edgars. I WANT AN APOLOGY FROM THIS BOY , if you told him to speak to customers like that then i think after i finish paying you guys off then i am closing my account because if it weren't for me having an Edgars account then he wouldn't have a job. I was and still very much ****ed at the way he spoke to me , I do not want his manager to apologize for him i want HIM to apologize to me for being so rude and i don't owe him I owe Edgars, listen to the call and hear how he spoke to me and i want this done TODAY