SL
Sharon L
1 reviews | Active since Sept 2019
14 Sept 2019, 21:44
Very upset
Hi..I received perfume as a gift for my birthday on the 11th of September. I do not like the smell and wanted to return it today. To my dismay Edgars Cresta Winnie tells me I can't due to the packaging opened. This was open when I received the gift and there is no where on the return policy where it says perfumes can not be returned at all. It does say underwear etc can't due to hygienic reasons which makes sense. I would like to find out why I'm not able to return perfume when it cleary states that all items can be returned within 30 days of purchase. Thank you
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Replies (2)
Edgars's replyOfficial
15 Sept 2019, 09:44Good day Sharon,
We hereby acknowledge your complaint lodged.
Kindly see the exchange and refunds policy below
1. To return any goods, you must produce a receipt/ till slip or gift receipt to the store. It shows when and where the goods were bought.
2. Should you wish to exchange or return goods purchased within 30 days, we will gladly exchange them for you or, if you are returning the goods, accept them and reverse the transaction on your Edgars account or give you a refund in the form of a Gift card if you produce a gift receipt provided that:
2.2 The goods are unworn or unused with all original, sealed packaging and tags attached
2.3 The goods are in a saleable condition
To view our exchange policy toy may visit https://www.edgars.co.za/refunds-and-exchanges
Please note that we are unable to exchange the perfume as it has been used.
The reference number for your query is : ***/GO
RegardsCustomer Experience Team***
We hereby acknowledge your complaint lodged.
Kindly see the exchange and refunds policy below
1. To return any goods, you must produce a receipt/ till slip or gift receipt to the store. It shows when and where the goods were bought.
2. Should you wish to exchange or return goods purchased within 30 days, we will gladly exchange them for you or, if you are returning the goods, accept them and reverse the transaction on your Edgars account or give you a refund in the form of a Gift card if you produce a gift receipt provided that:
2.2 The goods are unworn or unused with all original, sealed packaging and tags attached
2.3 The goods are in a saleable condition
To view our exchange policy toy may visit https://www.edgars.co.za/refunds-and-exchanges
Please note that we are unable to exchange the perfume as it has been used.
The reference number for your query is : ***/GO
RegardsCustomer Experience Team***
Edgars's reply15 Sept 2019, 09:44
Official
Good day Sharon,
We hereby acknowledge your complaint lodged.
Kindly see the exchange and refunds policy below
1. To return any goods, you must produce a receipt/ till slip or gift receipt to the store. It shows when and where the goods were bought.
2. Should you wish to exchange or return goods purchased within 30 days, we will gladly exchange them for you or, if you are returning the goods, accept them and reverse the transaction on your Edgars account or give you a refund in the form of a Gift card if you produce a gift receipt provided that:
2.2 The goods are unworn or unused with all original, sealed packaging and tags attached
2.3 The goods are in a saleable condition
To view our exchange policy toy may visit https://www.edgars.co.za/refunds-and-exchanges
Please note that we are unable to exchange the perfume as it has been used.
The reference number for your query is : ***/GO
RegardsCustomer Experience Team***
We hereby acknowledge your complaint lodged.
Kindly see the exchange and refunds policy below
1. To return any goods, you must produce a receipt/ till slip or gift receipt to the store. It shows when and where the goods were bought.
2. Should you wish to exchange or return goods purchased within 30 days, we will gladly exchange them for you or, if you are returning the goods, accept them and reverse the transaction on your Edgars account or give you a refund in the form of a Gift card if you produce a gift receipt provided that:
2.2 The goods are unworn or unused with all original, sealed packaging and tags attached
2.3 The goods are in a saleable condition
To view our exchange policy toy may visit https://www.edgars.co.za/refunds-and-exchanges
Please note that we are unable to exchange the perfume as it has been used.
The reference number for your query is : ***/GO
RegardsCustomer Experience Team***
SL
Sharon L's updateReviewer Update
16 Sept 2019, 09:21It in fact has not been used!!!
You are now making me a blatant **** too.
I received it as a gift for my birthday of which I can proof with my ID.
You should then have a clear visible advise / sign or your staff should warn people buying perfume as gifts that it is not refundable or exchangeable as it is classified used when they buy it.
Do you have any clear visible sign indicating this??
And another thing this is perfume!!!!!
How will one know how the product smells without opening such wrapping on the product.
You have NO visible sign whatsoever saying that it will not be exchangeable or refundable if you open the package to smell it especially it being a gift!!!
I can even proof with my ID that it was my birthday and I have the slip for the reason that it could be returned or exchanged if not satisfied.
MY question to you would then be.
DO you have any visible sign to say that perfume bought as a gift IS NOT returnable / exchangeable in your stores or does your staff at the counter not warn the customer so they can rather then buy a voucher in stead?
You are now making me a blatant **** too.
I received it as a gift for my birthday of which I can proof with my ID.
You should then have a clear visible advise / sign or your staff should warn people buying perfume as gifts that it is not refundable or exchangeable as it is classified used when they buy it.
Do you have any clear visible sign indicating this??
And another thing this is perfume!!!!!
How will one know how the product smells without opening such wrapping on the product.
You have NO visible sign whatsoever saying that it will not be exchangeable or refundable if you open the package to smell it especially it being a gift!!!
I can even proof with my ID that it was my birthday and I have the slip for the reason that it could be returned or exchanged if not satisfied.
MY question to you would then be.
DO you have any visible sign to say that perfume bought as a gift IS NOT returnable / exchangeable in your stores or does your staff at the counter not warn the customer so they can rather then buy a voucher in stead?
SL
Sharon L's update16 Sept 2019, 09:21
Reviewer Update
It in fact has not been used!!!
You are now making me a blatant **** too.
I received it as a gift for my birthday of which I can proof with my ID.
You should then have a clear visible advise / sign or your staff should warn people buying perfume as gifts that it is not refundable or exchangeable as it is classified used when they buy it.
Do you have any clear visible sign indicating this??
And another thing this is perfume!!!!!
How will one know how the product smells without opening such wrapping on the product.
You have NO visible sign whatsoever saying that it will not be exchangeable or refundable if you open the package to smell it especially it being a gift!!!
I can even proof with my ID that it was my birthday and I have the slip for the reason that it could be returned or exchanged if not satisfied.
MY question to you would then be.
DO you have any visible sign to say that perfume bought as a gift IS NOT returnable / exchangeable in your stores or does your staff at the counter not warn the customer so they can rather then buy a voucher in stead?
You are now making me a blatant **** too.
I received it as a gift for my birthday of which I can proof with my ID.
You should then have a clear visible advise / sign or your staff should warn people buying perfume as gifts that it is not refundable or exchangeable as it is classified used when they buy it.
Do you have any clear visible sign indicating this??
And another thing this is perfume!!!!!
How will one know how the product smells without opening such wrapping on the product.
You have NO visible sign whatsoever saying that it will not be exchangeable or refundable if you open the package to smell it especially it being a gift!!!
I can even proof with my ID that it was my birthday and I have the slip for the reason that it could be returned or exchanged if not satisfied.
MY question to you would then be.
DO you have any visible sign to say that perfume bought as a gift IS NOT returnable / exchangeable in your stores or does your staff at the counter not warn the customer so they can rather then buy a voucher in stead?