Very Unprofessional.
I find your accounts department very unprofessional. I done a online application during last week, somebody phoned me requesting 3 months bank statements/payslips. Keep in mind that I already attached this online as you can't continue without doing so. I emailed my 3 payslips again on Saturday and received a sms today saying the account was approved. Went in to get the card, I received the card with my limit. But when I wanted to purchase something it was blocked. So again back to customer services...... Apparently the account was approved "by mistake". So please explain to me how you accidentally approve an account. Oh, and the reason was because you never received my bank statement/payslips.
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Edgars's replyOfficial
23 Oct 2018, 12:43Thank you for bringing this matter to our attention. We apologise for the frustrations and disappointment caused to your with the new account. We will escalate your query to our new accounts team and feedback will be provided to you.
***/GO
Kind regards
The Edgar's Customer Experience Team
Best regards,
Edgars's reply23 Oct 2018, 12:43
Official
Thank you for bringing this matter to our attention. We apologise for the frustrations and disappointment caused to your with the new account. We will escalate your query to our new accounts team and feedback will be provided to you.
***/GO
Kind regards
The Edgar's Customer Experience Team
Best regards,