Very Unhelpful

I went into the store yesterday to have them fax in my documents as for the past two years my details are mixed up with someone else's. I have gone countless times to have this issue resolved and each time I am advised that issue is resolved. I went to the Bayside mall several time with all my documents.<br> <br> This keeps taking time out of my day to get this issue resolved I get numerous calls and I have to have lengthy conversations first of verifying myself. I really am tired of this. The agent who is poke with at the Edgars branch in St Georges mall was very rude and unhelpful around 12.45 pm took forever to get manager and disappeared into a back room in the name of looking for manager. She kept asking Tracy for the managers number and on the helpline she put me through to Lindile Khanyile who could not assist me at all and said could not transfer me to customer service. When I call the helpline my self I get through to the right department which is customer services. Today still had to go on my break to send an email again time out of my day.<br> <br> I am wondering when will this ordeal end or do I have to close my account once and for all and not have to deal with ****y people so sad