Very Unhelpful
<p>Went to edgars at canal walk looking to buy new shoes once I had managed to find someone to assist me he could not help me find what I was looking. I continued to search on my own and finally found what I was looking for. The shoe that was on display was a perfect fit and all I needed was the 2nd shoe but for some reason no one could find it. I was redirected 3 times to end off up with the same result which was that no one can help me or seemed to care. They told me to try another shop. So after spending 30 min in the shop carrying around 1 shoe I ended up meaning with nothing. Extremely disappointed considered canceling my account. </p>
As discussed over the phone. We have escalated the complaint to the Edgars Canal Walk management to address as our valued customer is not happy that the consultants in store were very unhelpful which ended up to our customer leaving the store without te purchase . A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. Kindly forward us your contact numbers so that the store management may be able to get hold of you telephonically. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
As discussed over the phone. We have escalated the complaint to the Edgars Canal Walk management to address as our valued customer is not happy that the consultants in store were very unhelpful which ended up to our customer leaving the store without te purchase . A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. Kindly forward us your contact numbers so that the store management may be able to get hold of you telephonically. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
As discussed over the phone. We have escalated the complaint to the Edgars Canal Walk management to address as our valued customer is not happy that the consultants in store were very unhelpful which ended up to our customer leaving the store without te purchase . A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. Kindly forward us your contact numbers so that the store management may be able to get hold of you telephonically. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
As discussed over the phone. We have escalated the complaint to the Edgars Canal Walk management to address as our valued customer is not happy that the consultants in store were very unhelpful which ended up to our customer leaving the store without te purchase . A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. Kindly forward us your contact numbers so that the store management may be able to get hold of you telephonically. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,