CP
Camren P
1 reviews | Active since Feb 2016
17 Feb 2016, 07:40
Very unhappy with the account service.
About a month ago i went online and app**** for an Edgars account. Giving them all my details.. ect. I never recieved an sms, e -mail or phone call letting me know if i am declined or exepted. This past Monday i recieve an statement via e -mail. Now they want money from me? So i call head office South- Africa 7 times talking to different people to find out what is going on and nobody that works for Edgars can help me in the accounts department. Everytime i get tranfered to someone else anthen its the music over the phone playing for the rest of the phone call. Sick and tired of this really??
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Edgars's replyOfficial
17 Feb 2016, 11:06Hello Rocky@95,
Thank you for making contact with us.
As discussed telephonically we would like to confirm that your account application was approved on the 20.01.2016. A text message was forwarded to you confirming the status of your application and that you need to visit your most convenient Edgars to collect your card with your ID book.
Welcome to our family and happy shopping.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for making contact with us.
As discussed telephonically we would like to confirm that your account application was approved on the 20.01.2016. A text message was forwarded to you confirming the status of your application and that you need to visit your most convenient Edgars to collect your card with your ID book.
Welcome to our family and happy shopping.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Edgars's reply17 Feb 2016, 11:06
Official
Hello Rocky@95,
Thank you for making contact with us.
As discussed telephonically we would like to confirm that your account application was approved on the 20.01.2016. A text message was forwarded to you confirming the status of your application and that you need to visit your most convenient Edgars to collect your card with your ID book.
Welcome to our family and happy shopping.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for making contact with us.
As discussed telephonically we would like to confirm that your account application was approved on the 20.01.2016. A text message was forwarded to you confirming the status of your application and that you need to visit your most convenient Edgars to collect your card with your ID book.
Welcome to our family and happy shopping.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***