1 reviews | Active since Dec 2019
Very unhappy for poor services
Good Day I'm Mrs IF Truter from Alabama, Klerksdorp. I just need to complain about Edgar's I bought my daughter a cellphone Samsung A20 on the 20 December 2019 for her Xmas present. The cell work 100% she only use it on Xmas to take pic's because I told her we must first put a cover and screen protector on. There is a problem with the flexi of the cell.So we came back the Friday 27 December 2019 to Edgar's in Klerksdorp the lady told me she can't help me its okay after I fight with her I just let it be n come home. It bother me so they say with in 7 days they can assist me but no help.I went back on the 28 December 2019 again to Edgar's for help again just to realised that the Lady who assist me the Friday didn't want to help me so that my 7 days could expired so that they don't have to refund me or gave me a new cell but to repair it for me.So sad I'm sitting with the cell with me and no help.
Thank you for notifying us of your shopping experience at our Edgars Klerksdorp store. We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know. We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you.
Kindly note your complaint is referred to the stores management team to be reviewed and finalised within the next 48 business hours.
Here is a reference number generated for this complaint:
***/GO
Kind Regards
The Edgars Team
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Best regards,
Thank you for notifying us of your shopping experience at our Edgars Klerksdorp store. We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know. We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you.
Kindly note your complaint is referred to the stores management team to be reviewed and finalised within the next 48 business hours.
Here is a reference number generated for this complaint:
***/GO
Kind Regards
The Edgars Team
***
Best regards,
I still have the cell and I mean they refused to help me so what must I do now must my daughter wait 31 day for preparing a new cell when it was not our fault I mean really it feels I failed my daughter for her Xmas gift.
I still have the cell and I mean they refused to help me so what must I do now must my daughter wait 31 day for preparing a new cell when it was not our fault I mean really it feels I failed my daughter for her Xmas gift.
I would like to no show I take the cell in for repairs or what should I do.
Can someone assist me please.
Thanx
Mrs IF Truter
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I would like to no show I take the cell in for repairs or what should I do.
Can someone assist me please.
Thanx
Mrs IF Truter
***