MD
Marni D
1 reviews | Active since Dec 2018
10 Dec 2018, 12:57
Very unhappy customer
Good day The worst service I have ever gotten. The lines are always busy,I have wasted a lot of airtime just so I can be put on hold. I requested a sim swop on Satuday 8 December 2018. After all the information that is required was given the lady told me the sim swop will happen between 24 and 48 hours. Nothing has happened yet and I kept on phoning and phoning and phoning them-just to be put on hold.
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Replies (1)
Edgars's replyOfficial
10 Dec 2018, 14:43Dear Marni,
As discussed telephonically please accept our sincere apologies for any frustrations occurred due to this incident.
Kindly note your query is referred to RMCS directly for cancellation and conversion to prepaid.
NB: The team will be notified that the query is already logged on Saturday. The query is still within promised service level on Saturday 48 hours.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
As discussed telephonically please accept our sincere apologies for any frustrations occurred due to this incident.
Kindly note your query is referred to RMCS directly for cancellation and conversion to prepaid.
NB: The team will be notified that the query is already logged on Saturday. The query is still within promised service level on Saturday 48 hours.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
Best regards,
Edgars's reply10 Dec 2018, 14:43
Official
Dear Marni,
As discussed telephonically please accept our sincere apologies for any frustrations occurred due to this incident.
Kindly note your query is referred to RMCS directly for cancellation and conversion to prepaid.
NB: The team will be notified that the query is already logged on Saturday. The query is still within promised service level on Saturday 48 hours.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
As discussed telephonically please accept our sincere apologies for any frustrations occurred due to this incident.
Kindly note your query is referred to RMCS directly for cancellation and conversion to prepaid.
NB: The team will be notified that the query is already logged on Saturday. The query is still within promised service level on Saturday 48 hours.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
Best regards,