Very unhappy client

I bought a gift voucher of R800.00 for my sister's 40th birthday at Edgars Mountain Mill Mall Worcester on 02/02/2020.

Because of the lockdown my sister only went to Edgars Cape Gate on 30/06/2020. When she wanted to purchase clothes the cashier said that on the system it shows transferred and that the card is empty.

I went to Edgars Mountain Mill Mall Worcester on 12/07/2020 to find out what it means and spoke to Anna. Anna said that customer service will only be available on Monday 13/07/2020 and that she will phone me back.

She gave me her cellphone number so that I can Whatsapp her the gift card number as well as the slip when I purchased it.

On Monday 13/07/2020 Anna phoned me to say that the R800.00 has been transferred to a new card (she gave me the new card's number) and that R600.00 was spend at Edgars Century City on 06/06/2020.

Anna said she will send a query to the investigation department because I never asked for the money to be transferred to a new card.

I've send whatsapp's on the 14th and 15th of July 2020 to ask if she received any feedback, but she only reads it. Then I phoned her on her cellphone and she said I must give it time until Tuesday 21/07/2020. On Wednesday 22/07/2020 I've send her another whatsapp to ask and she only read it. I phoned her on her cellphone and she didn't answer. I then phoned the shop and she said that she didn't receive any feedback but she will try and find out.

This morning 23/07/2020 I asked her via whatsapp if she can give me a number where I can contact the investigation department directly and she blocked me on whatsapp.

Now I hear from some of the people that the shop in Mountain Mill Mall will close it's doors soon.

Why must I use my cellphone minutes to phone everytime when no one comes back to me. I want feedback and I want the full R800.00 back into my account with immediate effect.