1 reviews | Active since Jan 2014
very rude/trying to ***** your money
We go to the edgars to buy the \special"buy 1 and get 1 free..when we get to the till.. when say remember it buy 1 get 1 free.. yes says the person behind the till.(the item is free) after paying we see on the slip no.. they charged us for the \""free\"" item.afther a long story we got a refund. So we walk out.. the gaurd tells us \""YEBO\"".. (what does that meen?) So my husband tells her you can say hello.. and we will stop.. (then she start talking in another language that we don't under stand) and she goes thro the bag.. then when she is done..another lady walks past.. with a big bag.. (and I ask her why don't you search her) then she starts talk again in a nother language.. so i ask where the management. .. to wich I get a reply. .. h? left for the day.(i asked the gaurd her name.. she said its rosie..but theres no bage.. nothing.. but i did take a photo of her) the gaurd starts laughing. (She knows she will get a way with this). This will be the last time I go to edgars. """
Thank you for bringing this matter to our attention. We do apologise for the discomfort caused.
Please be advised as is part of the Edcon policy and procedures , security guards are allowed to randomly search a customer's handbag in all our stores.
We can however understand the frustration of the manner in which this matter was handled by the security guard and as a result the concerns raised will be logged and forwarded to the stores management to address with the staff or staff's management as we sometime use independent security services.
Again we do thank you for taking the time to alert us of your servcie experience, as it is customers like you that help us improve on our service shortfalls.
Regards,
Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the discomfort caused.
Please be advised as is part of the Edcon policy and procedures , security guards are allowed to randomly search a customer's handbag in all our stores.
We can however understand the frustration of the manner in which this matter was handled by the security guard and as a result the concerns raised will be logged and forwarded to the stores management to address with the staff or staff's management as we sometime use independent security services.
Again we do thank you for taking the time to alert us of your servcie experience, as it is customers like you that help us improve on our service shortfalls.
Regards,
Customer Experience Team
***