Very rude staff!

First of all I am pregnant and single, having to have made arrangements with all my accounts and policys regarding the fact that the father of my child does not deliver any financial support. I am currently on maternity leave and try to get all the sleep i possibly can. <br> I have been receiving calls from a PRIVATE NUMBER everyday for the last week just after 7am (very annoyong!!) and when i answer no one speaks and they put the phone down in my ear. Saturday i find out that this is Edgars phoning in regards to my account which i know is outstanding and which on TWO previous occasions I have made arrangements via telephone in regards to my situation to pay at least R400 ( which is more than half of what i am suppose to pay) on my accounts by the 27th of each months as i have been paying the last 5 yrs!! And NEVER have i skipped a month to pay. <br> My issue is the woman who phoned me on Saturday was extremely RUDE after I troed to explain to her that i have made arrangements on two seperate occasions before and then while im talking she chips in and and tells me and my mom to SHUT UP?? <br> I am sorry but this is unacceptable!! I will be closing my account as soon as it is up to date!!!