1 reviews | Active since Oct 2011
Very rude demanding call from Edgars
I received a call from Edgars this morning that went like this, Good morning, I would like to speak to so and so and when I rep**** that it was me she said she would like to confirm that its me so I must give her my date of birth. She called me, I never called her. Then she went on to speak about my payment that they had not received which I had made over a week ago already. She then went on to say that payments had been delayed due to the lockdown. Delayed by who? The banks are not in lockdown and anyway, what has that got to do with me and why are you calling me then. I have been an excellent Edgars customer for more than 20 years and have always been in advance with my payments. Why call me if the payment has been delayed which I dont believe. She then said that if I have an issue I must call their customer service. Why? I never had any issues until she called me with her demanding tone of voice. I will now close my account and never ever shop at Edgars again. You will lose many customers becasue of these types of uncalled for spam calls.
We hereby acknowledge he receipt of your complaint.
Kindly be advised that as per our database we have no records of you being contacted by our collections team. Please note that there is no overdue amount on your account as the payment was received on the 28th April 2020.
Please accept our sincere apologies regarding the matter.
Kind RegardsCustomer Experience Team
We hereby acknowledge he receipt of your complaint.
Kindly be advised that as per our database we have no records of you being contacted by our collections team. Please note that there is no overdue amount on your account as the payment was received on the 28th April 2020.
Please accept our sincere apologies regarding the matter.
Kind RegardsCustomer Experience Team
