Very rude customer support and bad service

<p>I have been an Edgars client for many years. I have always been a Club member and have always used their Mango benefits. Today I wanted to book a flight and Mango system returned with</p> <p>"No campaign is active for this card number"</p> <p>I tried to login to my online Edgars account and it returned user unknown.</p> <p>I phoned customer care and the rude lady on the phone said I must pay R30 to activate the benefit. The benefit has been active for many years! I tried to explain to her that I have been using the Club benefits for many years and she was very rude and adamant that I must pay the R30. When I asked her why I could not access my account online she said she did not know. At this point I could not take her rude behaviour any more and also got rude. I asked her for her name and she put the phone down in my ear!</p> <p>This is very bad service and I feel like cancelling my Edgars account.</p> <p>If I do not get a prompt response, I shall cancel my account.</p>