MH
Moses H
1 reviews | Active since Dec 2011
04 Sept 2015, 13:49
very rude
On the 4th September I went to purchase a fragrance and was assisted by Lebo, I tested Valentino instore n shared that it doesn't smell same as sample I was given, she then walked away and said that's my problem n I'm wasting her time, what kind of service is this? Well she seemed angry n personal, I really don't get her attitude and find her unfit to deal with regular customers, she was so mean and I felt frustrated n ended buying something I didn't experience just to get out of the store
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Edgars's replyOfficial
05 Sept 2015, 11:34Hello mhlapa49,
Thank you for making contact with us .
Service is our priority and in this instance we have failed you.
As per our discussion corrective measures will be taken by management to ensure that this does not happen again.
Reference Number: ***/GO
Kind regards,
Edcon Customer Experience Team
***
Thank you for making contact with us .
Service is our priority and in this instance we have failed you.
As per our discussion corrective measures will be taken by management to ensure that this does not happen again.
Reference Number: ***/GO
Kind regards,
Edcon Customer Experience Team
***
Best regards,
Edgars's reply05 Sept 2015, 11:34
Official
Hello mhlapa49,
Thank you for making contact with us .
Service is our priority and in this instance we have failed you.
As per our discussion corrective measures will be taken by management to ensure that this does not happen again.
Reference Number: ***/GO
Kind regards,
Edcon Customer Experience Team
***
Thank you for making contact with us .
Service is our priority and in this instance we have failed you.
As per our discussion corrective measures will be taken by management to ensure that this does not happen again.
Reference Number: ***/GO
Kind regards,
Edcon Customer Experience Team
***
Best regards,