NG
Natani G
1 reviews | Active since Dec 2015
10 Dec 2015, 11:20
VERY POOR TELEPHONE MANNERS
TODAY AT 11:06 I GOT A CALL FROM NUMBER ***, FROM A LADY AT EDGARS CALL CENTRE. FIRST OF ALL SHE DID NOT GET MY SURNAME CORRECT. SHE THEN STARTED THE CONVERSATION BY TELLING ME I WAS SELECTED TO BECOME ONE OF EDGARS'S VIP MEMBERS AND WHAT THE BENEFITS IS. I THEN ASKED HER WHAT THE FEE WOULD BE MONTHLY AND SHE SAID R50. I THEN TOLD HER NO, ITS OK, I AM NOT INTERESTED. THEN SHE JUST PUT THE PHONE DOWN ON ME WITHOUT SAYING NO PROBLEM, OR BYE OR NOTHING. VERY VERY POOR TELEPHONE MANNERS!! EDGARS YOU SHOULD REALLY START TO TRAIN YOUR CALL CENTRE PEOPLE PROPERLY. I WILL NOW PUT THIS NUMBER ON MY CALL REJECT LIST.
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Edgars's replyOfficial
14 Dec 2015, 11:03Hello Natani19,
Thank you for raising your apprehensions with us. That is not certainly the type of service that indicates our standards. We have referred this query to the customer service manager to address as that is not the manner in which to speak to our customers.
Kindly note we have also sent a request for an Opt out to our IT department. A note has also been made on your account that you do not want financial services.
We apologise for the overall experience.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for raising your apprehensions with us. That is not certainly the type of service that indicates our standards. We have referred this query to the customer service manager to address as that is not the manner in which to speak to our customers.
Kindly note we have also sent a request for an Opt out to our IT department. A note has also been made on your account that you do not want financial services.
We apologise for the overall experience.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edgars's reply14 Dec 2015, 11:03
Official
Hello Natani19,
Thank you for raising your apprehensions with us. That is not certainly the type of service that indicates our standards. We have referred this query to the customer service manager to address as that is not the manner in which to speak to our customers.
Kindly note we have also sent a request for an Opt out to our IT department. A note has also been made on your account that you do not want financial services.
We apologise for the overall experience.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for raising your apprehensions with us. That is not certainly the type of service that indicates our standards. We have referred this query to the customer service manager to address as that is not the manner in which to speak to our customers.
Kindly note we have also sent a request for an Opt out to our IT department. A note has also been made on your account that you do not want financial services.
We apologise for the overall experience.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,