VERY poor service from Edgars online

This was my first time purchasing online with Edgars and I purchased on Mon 5/3/2018 already, the item is nowhere to be found, absolutely no movement. If I track it online shows NOTHING as nothing has happened since Monday, I've logged a query and they only make excuses but advised me ABSOLUTELY nothing has happened since Monday and they can not see where the items are and today is a week later how is it possible, which means you guys do not keep to your promises. First time using edgars online and I don't see myself using it again, the other online stores I purchase from is way more efficient. How disappointing! YOU ARE OFFICIALLY OUT OF TURN AROUND TIME, like I said in my previous complaint if nothing is happening for days there's no way all of a sudden it's going to appear for all I know my items are in a truck lying in a ditch somewhere. Edgars has charged me already for the items so they couldn't be bothered whether I receive them or not, I have made several calls to ***and get promised to be called back but no one ever does. Your previous communication was that you'd follow-up but ofcourse nothing - ********** 1069/GO

This is extremely frustrating!