Very poor service from Edgars

Went into Festival Mall on 29 of March at 10:30. Had copy of account statement with me and requested to pay full outstanding amount of R463.26 and thereafter close my account. Cashier took R464 with my permission from my card and then called account services and handed phone to me. I was asked security questions and reason for closing my account and then assured I will get sms and account will be closed. Now I get account with outstanding balance of R85-70 in account fees loaded on 1st, 2nd and 8th of April. Spent 45 minutes and lots of airtime to get through to Account Services without luck. I refuse to pay this amount as I personally spoke to accounts on the 29 of March and was assured that my account will be closed. Terrible service!!!! Please credit account fees on my account and close this account IMMEDIATELY as requested on 29 of March!!!!!!