Very poor service and false promises

So unimpressed! My father passed away 7 months ago and i request Edgars to change my mother's Edgars account statements to be sent to her new email. Six months down the line and I have not received an Edgars account statement! I have sent numerous emails regarding this issue AND I went to Cresta branch to resolve this issue with the manager. My mother received an arrogant telephone call from a call centre agent regarding her account, who then promised her that the statements will be sent to her new email address... Still waiting, still no account this month. No wonder Edgars has financial problems! False promises!!