VERY POOR SERVICE

My name is Darrynne Heunes I am so unhappy with Hollard with regards to my mothers funeral policy. My mom passed away on the 19th March 2020 I sent the claim in on the 23rd March 2020 and from then on I have been mislead misinformed and messed around I have spoken to so many consultants with no infomatiin for me just someone will get back to me by end of day.....I have used money to have my mothers funeral and over R500+ airtime I have held on as long as 24min on calls and Im none the wiser as to what the situation is on the policy....My mom cannot be cremated until I recieve the funds to pay the balance for her cremation and I have the the funeral palour asking what is going on and I have no answers for them I have followed all instructions to no avail....I am disgusted in their service!!!!