SJ
Sharol-dee Jennings

1 reviews | Active since Jun 2016

23 Jun 2016, 10:16

VERY POOR SERVICE

<p>On the 08 May 2016 payment was made on my account ********** ********** 7020 in the amount of R1543.29 unfortunately I used the incorrect account number ********** ********** 17020, it over a month later and I am still trying to get the funds allocated to my account with no luck, I have gone into the store on numerous occassiomns and requested for it to be fixed to no avail, sent emails to customer service ********** the lady in the store also sent faxes to ********** to try and assist, my concern now is that this account is earning more interest the longer it takes to resolve this query. PLEASE PLEASE HELP!</p>

0
Replies (2)
Edgars
Edgars's reply25 Jun 2016, 09:07
Official

Please be advised your query has also been escalated to our accounts management team for further assistance regarding the payment made.

Your reference number is ********** 037/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.

Kind regards,
Edcon customer experience team,
***

Edgars
Edgars's reply25 Jun 2016, 09:08
Official

We must apologise for the inconvenience and frustration caused.

Please be advised your query has also been escalated to our accounts management team for further assistance regarding the payment made.

Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.

Kind regards,
Edcon customer experience team,
***