1 reviews | Active since Apr 2017
Very poor Quality
<p>I bought 3 packets of 5 underpants at Edgars in Desember 2015 and again 3 packets in November 2016. In total of 30 underpants and of the 30 I can only use 8 of the 30 because some of them is too small and some of them too big.</p> <p>Today I bought 2 packets of 5 again at Edgars Vanderbijlpark Mall and 1 pack at Jet stores to see the different in Quality and sizes of the 2 stores.</p> <p>Jet stores price is R 170 PER PACK and Edgars R 300 per pack.</p> <p>I put Jet stores pants together and it was perfect the same size, but Edgars pants of both packets was different sizes up to 20 to 40 cm smaller and bigger. I drove 30 Km back to Edgars again to show the Manager and she was really shocked and took photos of how the difference of sizes look. This is totally a circus at Edgars with their outstanding prices and Quality. It cost me 60 KM and 2 Hours of my time to proof Edgars the poor Quality of them, but still all this is still on the shelves.</p>
Kindly be advised that we sincerely apologise that our valued customer had to be inconvenienced by the matter reported, as you drove a long distance to the store to sort out the matter.We have escalated the complaint to the Edgars Vanderbijlpark Mall Mall management to address as our valued customer is not happy with the sizes of the under wears purchased in store . A reference number for the formal complaint logged on your behalf is as follows ***/GO. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Kindly be advised that we sincerely apologise that our valued customer had to be inconvenienced by the matter reported, as you drove a long distance to the store to sort out the matter.We have escalated the complaint to the Edgars Vanderbijlpark Mall Mall management to address as our valued customer is not happy with the sizes of the under wears purchased in store . A reference number for the formal complaint logged on your behalf is as follows ***/GO. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.