Very poor customer service

I paid up my account in April and asked them to cancel my account. To my surprise they kept the account active and continued to bill me for what I don't know. I then phoned their customer number attempting to cancel but I spoke to 4 very rude customer service consultants who sent me from one pillar to another. One of them hang up after I told her that I want to cancel. Edgars's customer service is very poor and their consultants are very rude. I want nothing to do with it anymore. I don't even shop in their stores anymore.